Use these movies for a quick overview of our solutions. These examples are all based on the same software but configured to suit each business type. Our specialist team can help you with the right solution choice if your requirements
appear to need a mix of these functions and are there to help you set your system up
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OperaNet Web Forms See the Web forms in action
OperaNet Movie
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PDA & Smartphone See the PDA in action
PDA Movie
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Service Helpdesk with Web & PDA View the complete Mobile solution
Mobile Solution Movie
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Analytics BI The definitive BI tool from Qlik
Analytics BI Movie
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Tom Tom Work - Connected Navigation Explore Tom Tom Work
Tom Tom Work Movie
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Basics Service Sector ? - review this one first for a complete service solution
No matter what the type of service industry you work in- there are some common factors. The system will need to know about customers (invoice address), sites (equipment and service locations) and contacts (people you interact with), Site Mangers etc.
By basing our service solution on a common CRM (customer relationship manager) platform the service solution has a strong set of tools for mailing, email and reporting built right in. Of course, you don't have to use these CRM tools but if you are looking for
an integrated solution taking you from marketing through to quote, sales and eventual maintenance of what you sold - this is an ideal end to end solution, all with full accounts integration.
Understand The Basics Movie
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1. Ad Hoc Repair & Service (No Contract or Equipment Records)
Applicable to the type of business that offers service to the public i.e plumbers, builders where the visit is often 'one off'.
The Helpdesk requires a minimum of information to operate and can bill each call based on time / parts used or a fixed price. No Contract or Equipment complexity
is required. Automatic linkage to the CRM does allow details collected during call to be re used for mailing and the 'source' of the job i.e. advert, referral
is tracked so you can see where your advertising has been effective.
Ad Hoc Repair Movie
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2. Warranty & Workshop Repair
Aimed at the workshop and warranty agent market, i.e. a repair shop. The Helpdesk call allows recording of accessories i.e batteries,
Cases, Lenses recieved with item. Call can be charged to Manufacturer, Insurer or Customer. Multiple choices are offered for FOC and chargeable work.
Tracking by Serial Number and full item and repair history maintained. Fault and repair codes are recorded and can be reported back in
export format to Manufacturer. This type of equipment often changes hands and can be transferred to new owner record with full history by serial
or asset number maintained.
Warranty & Worksop Repair Movie
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3. Property Rental & Property Maintenance
Maintains property and unit details with maintenance and tenancy history. Contract based rental periods and charging
are provided with the ability to declare billing items such as office cleaning, managed reception etc.
Miscellaneous charges like Photocopying, telephone, electricity can all be entered and billed or set as a standard period
charge.
The hire and availability schedule of managed resources such as conference and meeting rooms can be handled.
Staff diaries, maintenance schedules and timesheets can be entered to give costs per property / unit.
Property Rental and Maintenance Movie
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4. Photocopier Service / Meter Billing & Maintenance
Photocopier equipment records with Meter Billing options. Full service and maintenance system specifically
tailored to the copier / meter billing industry. Handles planned service and breakdown. Dual colour meter support with service components
and consumables applicable to each type of machine. Comprehensive machine history with ability to transfer machine to
base or new client.
Via the OperaNet Web Interface - Allows internal staff our YOUR CUSTOMERS to log meter readings, order toner etc and log support calls ON LINE. Make savings
on phone calls chasing readings and updating callout enquiries.
Copier / Meter Movie
Pegasus Documents
